Help & FAQ

Getting started

• Create your free account — no card required.
• Add your logo and colours, then publish your school microsite (or link it from your existing site).
• Import your existing parent contacts from a spreadsheet, or share your QR code to start capturing new ones.
• Send your first WhatsApp/SMS journey in English or Luganda.

Frequently asked questions

Do parents need to install anything? No. Parents interact over WhatsApp and SMS — channels they already use.

Does it work in English and Luganda? Yes. Messages, journeys, and templates support both, with SMS fallback for feature phones.

What does it cost? Starter is free forever. Paid plans are on our Pricing page, with founder pricing for early schools.

How do payments work? Schools can optionally collect MTN MoMo, Airtel Money, or card payments (e.g. secure-your-seat deposits). Money settles directly to the school via a licensed processor.

Is my data safe? Yes — encrypted, isolated per school, and built around Uganda’s DPPA 2019. See our Data Protection statement.

What if the internet or power goes out? Offline-first mode is coming soon. Today Wanguza needs a live connection; once it ships, your team will keep capturing leads and updating records during outages, with everything syncing automatically when you’re back online.

Still need help?

Email hello@wanguza.com or book a demo.